Refunds and Returns Policy
At Bradford Coins, we want you to buy with complete confidence. Whether you are ordering online from across Australia or visiting us in Cairns, every purchase is covered by our 100% Refunds and Returns Policy.
If you are not fully satisfied with your order, our family-run team is here to help you resolve the issue quickly and professionally.
When You Can Return an Item
You can return eligible item(s) within 60 days of delivery for a full refund if any of the following apply:
- Lost in transit: Your parcel did not arrive (refunded once Australia Post confirms the loss).
- Incorrect item received: We sent the wrong product by mistake.
- Wrong product ordered: You ordered the wrong item by mistake.
- Not as described: The item does not match the online description.
- Product defect: The item has a fault or unexpected damage.
How to Return an Item Online
To start a return for an online order, please follow these steps:
- Log in to your Bradford Coins customer account.
- Navigate to My Account, then select Complete Orders.
- Find your order and click Return Item(s).
- Follow the on-screen steps to submit your return request.
We will track your return and send you an email confirmation once your refund has been processed.
Refund Time Frames
We aim to process refunds as fast as possible. In most cases, you will receive your money back within two weeks from the day you hand your parcel to the return carrier (and often much sooner). This timeline includes:
- Postage time: 5 to 10 business days for us to receive your return in Cairns.
- Assessment time: 1 to 2 business days for our expert team to inspect the item.
- Bank processing: 1 to 3 business days for your bank to finalize the payment to your account.
Please note: We can only issue a refund after Australia Post confirms an item was lost in transit, or after we have received and inspected your returned product at our facility.
Return Shipping Address
Please send all returns securely to our postal address:
JW & EL Bradford
165 Bunda St
Parramatta Park QLD 4870
Australia
Visit Bradford Coins in Cairns
Local customers are always welcome! If you need assistance with a return, or want to discuss your precious metal and collecting needs, we invite you to drop into our Cairns store.
Important Information for Store Visitors: For safety and security reasons, valuable items (including gold and silver bullion, coins, banknotes, and jewellery) are not publicly displayed in our retail store. If you are looking for a specific product to view or purchase, or if you are returning a high-value item, we recommend contacting us before your visit so our team is prepared to assist you promptly.
Bradford Coins & Stamps
165 Bunda Street
Parramatta Park QLD 4870
Cairns, Queensland, Australia
Phone: (07) 4051 3784
Trading Hours
- Monday to Friday: 9:00 am – 5:00 pm
- Saturday: 9:00 am – 1:00 pm
- Sunday: Closed
Frequently Asked Questions (FAQ)
How long do I have to return an item?
You have 60 days from the date of delivery to initiate a return for eligible items that are defective, not as described, or ordered by mistake.
How long does the refund process take?
Most refunds are completed within two weeks of you shipping the item back to us. This accounts for transit time back to Cairns, 1-2 days for our team to assess the item, and standard bank processing times.
Can I return an online order in person at the Cairns store?
Yes! If you are a local customer in Far North Queensland, you are welcome to bring your item directly into our Parramatta Park store during regular trading hours to be assessed by our team.
What happens if my order is lost in transit?
All our Australian orders are sent via Express Post with tracking and insurance. If your parcel is lost in transit, we will issue a full refund as soon as Australia Post officially confirms the loss.