Customer Service

Customer Service & Support

At Bradford Coins, we want you to shop online with complete confidence. Based in Cairns, Queensland, our family-run business has been helping collectors and investors since 1980, and we have proudly sold online (including on eBay) since August 2001. We aim to provide clear product details, helpful photos, and highly reliable service.

This page explains our shipping, delivery, order tracking, and returns process to ensure your experience with us is seamless, whether you are ordering locally or from across Australia.

Shop Online with Confidence

Our online store is open 24/7. Our range changes regularly, so we encourage you to check our website frequently for current stock across our core categories:

Before you buy, you can view detailed product photos, read condition details, compare items, and check live pricing. If you ever have a question before placing an order, please contact Bradford Coins.

Free Express Shipping in Australia

All eligible Australian orders include free Australia Post Express shipping. We pack all orders with the utmost care to protect your items during transit. Our service includes:

  • Signature on delivery: A signature is required for all parcels to ensure secure handover.
  • Transit insurance: Parcels are fully insured in transit at no extra cost.
  • Australia-wide delivery: Express Post delivers to most residential and business addresses across Australia.

Order Tracking and Updates

We prepare your order as soon as your payment clears. Once dispatched, we will email your Australia Post tracking number. If you provide a mobile number at checkout, you may also receive SMS updates.

You can track your parcel's progress using the Australia Post Tracking website or via AfterShip.

Estimated Express Post Delivery Times

Delivery times depend on your destination. The estimates below are a guide only and are not guaranteed:

  • QLD (Brisbane), VIC (Melbourne), TAS (Hobart): 1–3 business days
  • NSW (Sydney), ACT (Canberra), SA (Adelaide): 2–3 business days
  • NT (Darwin), WA (Perth): 2–4 business days

Note: Busy periods, public holidays, or postal network disruptions can affect delivery. In some cases, delivery may take up to 13 days.

Returns and Refunds

We want you to be entirely happy with your purchase. Our returns policy allows eligible items to be returned within 60 days of delivery.

When Can I Request a Return?

  • Lost parcel: Your order does not arrive.
  • Wrong item received: You receive a different item from the one you ordered.
  • Wrong item ordered: You ordered the wrong product by mistake (contact us to check return eligibility).
  • Item not as described: The product does not match its listing.
  • Faulty or damaged item: Your item arrives damaged or has a fault.

Your rights under Australian Consumer Law always apply.

How to Request a Return Online

  1. Log in to your customer account.
  2. Open My Account and select Completed Orders.
  3. Find your order and select Return Item(s).
  4. Follow the on-screen steps to send your request.

We aim to process refunds as quickly as possible. The full process usually takes up to two weeks (5-10 days for return postage, 1-2 days for our assessment, and 1-3 days for bank processing). We must receive and inspect the item before issuing a refund.

Send Returns To:
JW & EL Bradford
165 Bunda Street
Parramatta Park QLD 4870
Australia

Visit Bradford Coins in Cairns

Local customers are always welcome! We invite you to drop into our Cairns store to discuss your precious metal or collecting needs with our experienced team.

Important Information for Store Visitors: For safety and security reasons, valuable items (including gold and silver bullion, coins, banknotes, and jewellery) are not publicly displayed in our retail store. If you are looking for a specific product or wish to return an item in person, we recommend contacting us before your visit so our team is ready to assist you upon arrival.

Bradford Coins & Stamps
165 Bunda Street
Parramatta Park QLD 4870
Cairns, Queensland, Australia
Phone: (07) 4051 3784

Trading Hours

  • Monday to Friday: 9:00 am – 5:00 pm
  • Saturday: 9:00 am – 1:00 pm
  • Sunday: Closed

Frequently Asked Questions (FAQ)

Do you offer transit insurance on orders?

Yes. All eligible parcels sent via our free Express Post service are fully insured in transit at no extra cost to you.

Can I return an online order to your Cairns store?

Yes. If you live in or are visiting Far North Queensland, you can bring your eligible return directly to our Parramatta Park store. Please bring your order confirmation with you.

How long do I have to return an item?

Eligible items can be returned within 60 days of delivery. If you have an issue with your order, please log into your account to start the return process or contact us immediately.

Do I have to sign for my parcel?

Yes. To ensure the secure delivery of your valuable coins, banknotes, and bullion, all parcels require a Signature on Delivery.

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