Customer Service

Customer Service

Shop Online with Confidence

Shop our online store any time. We update our range often with items that are in stock, so you can see what’s available right away. Compare similar items, view clear photos, read the descriptions, and check the details that matter before you buy.

Whether you are at home, on your phone, or browsing in a spare moment, you can check stock. You can read condition notes and review prices. This helps you choose the right coin for your collection.

Bradford Coins became an official eBay seller on 14 August 2001. Since then, we’ve focused on providing reliable online service for every item we list. Our listings are clear and accurate. They include detailed descriptions to the best of our ability, helpful photos, and key facts collectors want. You’ll know what you’re buying before you order.

We also back our after-sales support. We pack every order with care and protect it in transit, so it arrives safe and as expected.

Free Express Shipping Within Australia

We dispatch quickly and pack with care. All Australian orders include free Express Post through Australia Post.

  • Secure delivery: Signature required for all parcels
  • Insurance included: Fully insured in transit at no extra cost
  • Delivery locations: Most residential and business addresses across Australia

Order Tracking and Updates

We keep you updated from payment through to dispatch. Once your payment clears, our team prepares your items for shipping.

  • Tracking details: We email your Australia Post tracking number as soon as your parcel is sent
  • SMS updates: Add your mobile number at checkout to receive tracking texts
  • Track your parcel: Use Australia Post tracking, or AfterShip with your order number

Estimated Express Delivery Times (Australia)

Dispatch times can vary depending on stock and packaging needs. Typical Express Post delivery times are:

  • ACT (Canberra): 2–3 business days
  • NSW (Sydney): 2–3 business days
  • NT (Darwin): 2–4 business days
  • QLD (Brisbane): 1–3 business days
  • SA (Adelaide): 2–3 business days
  • TAS (Hobart): 1–3 business days
  • VIC (Melbourne): 1–3 business days
  • WA (Perth): 2–4 business days

Note: During peak periods or Australia Post delays, delivery may take up to 13 days.

Refunds and Returns Policy

We want you to buy with confidence. Every purchase is covered by our 100% Refund and Returns Policy. If you’re not fully satisfied, we’ll work with you to resolve the issue quickly.

When you can return an item

You can return item(s) within 60 days of delivery for a full refund if:

  • Lost in transit: Your parcel does not arrive
  • Incorrect item received: We sent the wrong product
  • Wrong product ordered: You ordered the wrong item by mistake
  • Not as described: The item does not match the listing
  • Product defect: The item is faulty or arrives damaged

How to return an item online

  1. Log in to your customer account.
  2. Go to My Account, then Completed Orders.
  3. Find your order and select Return Item(s).
  4. Follow the on-screen steps to submit your request.

We’ll monitor your return and email you when your refund has been processed.

Refund time frames

We process refunds as quickly as possible. In most cases, you’ll receive your refund within two weeks from the date you lodge the return with the carrier (often sooner). This usually includes:

  • Postage time: 5–10 business days for us to receive your return
  • Assessment time: 1–2 business days for our team to check the item
  • Bank processing: 1–3 business days for your bank to finalise the payment

Please note: We can only issue a refund after Australia Post confirms the item was lost in transit.
Or, we can issue a refund after we receive and inspect your returned item.

Return shipping address

Send all returns to:

JW & EL Bradford
165 Bunda St
Parramatta Park QLD 4870
Australia

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