Bradford Coins Frequently Asked Questions (FAQ)
Find answers to common questions about shopping with Bradford Coins. This page covers our secure payment options, free express shipping, order tracking, and our comprehensive 60-day returns policy.
Secure Payments
What online payment methods do you accept?
We offer a variety of secure online checkout options. We accept PayPal, Apple Pay, and Google Pay. You can also pay securely using any major Credit Card (processed through our secure PayPal gateway).
Do you accept bank deposits or transfers?
Yes. We accept direct bank deposits and electronic funds transfers (EFT) for all online orders.
Do you accept cheques and money orders?
Yes. We gladly accept traditional cheques and money orders via mail.
Can I pay in-store?
Yes. If you are visiting our physical location, please note that in-store payments are cash only.
Is there a payment deadline for online orders?
Yes. Please ensure your payment is finalized within 15 days of placing your order. If we do not receive payment within this timeframe, your order will automatically be cancelled.
Shipping & Delivery
Do you offer free shipping and insurance?
Yes! All Australian orders include free Australia Post Express Post shipping. For your complete peace of mind, every delivery includes complimentary transit insurance and requires a signature on delivery.
Do you ship internationally?
No. We no longer ship overseas. Due to strict Australian customs regulations regarding numismatic items and precious metals, we currently only fulfill orders within Australia.
Do you offer Click & Collect?
Yes. You can shop online and pick up your items securely from our store.
Do you offer combined shipping?
Yes. You can place multiple orders in our online store and combine them into a single payment and shipment when you have finished shopping.
When will I receive my order?
Delivery time depends on current stock and our packing times. Once dispatched, estimated Australia Post Express Post delivery times are as follows:
- ACT (Canberra): 2-3 business days
- NSW (Sydney): 2-3 business days
- NT (Darwin): 2-4 business days
- QLD (Brisbane): 1-3 business days
- SA (Adelaide): 2-3 business days
- TAS (Hobart): 1-3 business days
- VIC (Melbourne): 1-3 business days
- WA (Perth): 2-4 business days
Note: During peak seasonal periods or unexpected Australia Post network delays, delivery may take up to 13 days.
Order Tracking & Updates
How can I track my order?
We keep you fully updated from payment confirmation through to final dispatch. After we confirm your payment, our team carefully picks and packs your items.
- Email Tracking: We will email your Australia Post tracking number as soon as your parcel is dispatched.
- SMS Updates: Add your mobile phone number at checkout to receive automated text message updates about your delivery.
- Live Tracking: You can track your parcel using the Australia Post website or via AfterShip using your order number.
Refunds & Returns Policy
What is your refunds and returns policy?
We want you to be completely satisfied with your purchase. You can return an item within 60 days of delivery for a full refund if one of the following conditions applies:
- Lost in Transit: Your parcel does not arrive at its destination.
- Incorrect Item Received: We accidentally sent the wrong product.
- Wrong Product Ordered: You ordered the incorrect item by mistake.
- Not as Described: The item does not match our online condition description or photos.
- Product Defect: The item arrives faulty or damaged.