Frequently Asked Questions (FAQs)
Find answers to common questions about Bradford Coins, including payment options, ordering, shipping and delivery, tracking, refunds, and returns.
Payments
Do you accept bank deposits or bank transfers?
Yes. We accept bank deposits and bank transfers.
Can I pay in store?
Yes. In-store payments are cash only.
Do you accept PayPal?
Yes.
Can I pay by credit card?
Yes. Online credit card payments are processed through PayPal.
Do you accept Apple Pay?
Yes. Apple Pay is available.
Do you accept Google Pay?
Yes. Google Pay is available.
Do you accept cheques and money orders?
Yes. We accept cheques and money orders.
Do you offer click and collect?
Yes. Click and collect is available.
Is there a payment deadline for online orders?
Yes. Please pay within 15 days. If we do not receive payment, we will cancel your order.
Shipping and Delivery
Do you offer free shipping?
Yes. All Australian orders include free Australia Post Express Post, with signature on delivery.
Do you offer combined shipping?
Yes. You can place multiple orders in our online store and make one payment when you have finished shopping.
Do you ship internationally?
No. We no longer ship internationally due to Australian customs rules that affect many of the items we sell.
Do you offer click and collect?
Yes. Click and collect is available.
When will I receive my order?
Delivery times depend on stock availability and packing time. Below are estimated Australia Post Express Post delivery times from our store.
Estimated Express Post delivery times (Australia)
- ACT (Canberra): 2–3 business days
- NSW (Sydney): 2–3 business days
- NT (Darwin): 2–4 business days
- QLD (Brisbane): 1–3 business days
- SA (Adelaide): 2–3 business days
- TAS (Hobart): 1–3 business days
- VIC (Melbourne): 1–3 business days
- WA (Perth): 2–4 business days
Note: During busy periods or Australia Post delays, delivery may take up to 13 days.
Do you provide tracking?
Yes. Tracking is included with all deliveries.
Order tracking and updates
We keep you updated from payment through to dispatch. After we confirm your payment, our team sources and prepares your items.
- Tracking details: We email your Australia Post tracking number as soon as your parcel is sent.
- SMS updates: Add your mobile number at checkout to receive text updates.
- Track your parcel: Use the Australia Post website, or track via AfterShip using your order number.
Refunds and Returns
Do you have a refunds and returns policy?
Yes. Details are below.
When you can return an item
You can return item(s) within 60 days of delivery for a full refund if:
- Lost in transit: Your parcel does not arrive.
- Incorrect item received: We sent the wrong product.
- Wrong product ordered: You ordered the wrong item by mistake.
- Not as described: The item does not match the online description.
- Product defect: The item is faulty or damaged.