Shipping and Returns

Shipping and Returns

Shipping

Q: 1. Do you combine postage?

A: Yes, we do combine postage and payment once finished purchasing your items.

  1. How much do you charge for postage with in Australia?

We send all Items with in Australia by " Registered Post " or " Parcel Post " free of charge.

  1. How much do you charge for International Postage?

We send all international postage as parcels only by either by " International Express "

 

International Customers please visit the following link to calculator the cost of your parcel https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

International Buyers Please Be Aware That (“Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first. Merchandise exported into another country must clear customs and may incur a customs duty. " )

  1. Do you offer express post?

Yes, but only by " Platinum Express Post " at a cost of $15.50 within Australia only

Items going overseas by Australia Post " International Express "

International Customers please visit the following link to calculator the cost of your parcel https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

  1. Do you offer Local pick up?

Yes, we do provide local pick up.

  1. Postage Insurance?

Insurance within Australia is included free of charge. Items going overseas insurance is included free of charge.

  1. Can you lower price on customs documents?

No will not lower price of items on customs documents.

International Buyers Please Be Aware That (“Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first. Merchandise exported into another country must clear customs and may incur a customs duty. " )

  1. Can I have my tracking number please?

Once payment is received we then find your item/items. Once located we will email you the registered post/parcel post or express post number and pack item/items. You should also be able to locate/view the registered post/parcel post or express post number at the following link https://auspost.com.au/parcels-mail/track.html#/track?id= 

  1. How long will it take for my delivery with in Australia?
  • Cairns - Brisbane approx. 1 week.
  • Cairns - NSW approx. 1 - 2 weeks.
  • Cairns - Vic approx. 2 - 3 weeks
  • Cairns - SA approx. 2 - 3 weeks.
  • Cairns - WA approx. 3 - 4 weeks.
  • Cairns - TAS approx. 2 - 3 weeks.
  • The odd one can take up to a month to be delivered. Please note that above can vary depending on Australia Posts.
  1. How long will it take for my International delivery?
  • Cairns - International approx. 2 weeks - a month. The odd one can take up to 3 months. Please note that above can vary depending on International Customs.

International Buyers Please Be Aware That (“Customs is a government agency responsible for regulating shipments entering a country. All shipments being sent to and from a country must clear customs first. Merchandise exported into another country must clear customs and may incur a customs duty. " )

Shipping Notes:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights should be rounded.

Returns

  1. Do you have return policy?

Please Note we have a 100% buyback policy. In The Event that you want to return an item due to any of the following reasons:

  • Received Wrong Product
  • Wrong Product Ordered
  • Not Satisfied with The Product
  • There Was a Problem with The Product

The Item has to be received by us first, before any refund with returned postage paid can be refunded or a store credit can be issued.

All Returns to Be Returned to The Below Address:

  • JW & EL Bradford
  • 165 Bunda St Parramatta Park QLD 4870 Australia ‎

Returns Policy Notes:

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

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