Refund and Returns

Refund and Returns 

At Bradford Coins, we want you to buy with confidence. Every purchase is covered by our 100% Refund and Returns Policy.

If you are not fully happy with your order, we will help you resolve it quickly.

When you can return an item

You can return item(s) within 60 days of delivery for a full refund if any of the following applies:

  • Lost in transit: Your parcel did not arrive.
  • Incorrect item received: We sent the wrong product.
  • Wrong product ordered: You ordered the wrong item by mistake.
  • Not as described: The item does not match the online description.
  • Product defect: The item has a fault or damage.

How to return an item online

To start a return:

  1. Log in to your customer account.
  2. Open My Account, then select Complete Orders.
  3. Find your order and click Return Item(s).
  4. Follow the on-screen steps to submit your return request.

We will track your return and email you once your refund has been processed.

Refund time frames

We aim to process refunds as fast as possible. In most cases, you will receive your money back within two weeks from when you hand your parcel to the return carrier (often sooner).

This includes:

  • Postage time: 5 to 10 business days for us to receive your return.
  • Assessment time: 1 to 2 business days for our team to check the item.
  • Bank processing: 1 to 3 business days for your bank to finalise the payment.

Please note: We can only issue a refund after we receive and inspect the returned item at the address below.

Return shipping address

Send all returns to:

JW & EL Bradford
165 Bunda St
Parramatta Park QLD 4870
Australia

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